Fixila SB · Managed IT

Your outsourced IT department.

A help desk your team can call, devices kept updated and protected, backups watched, and Microsoft 365 managed, for a predictable monthly price per user.

From $79 per user a month

Book a free IT assessmentCall or text (720) 900-1010

What is managed IT?

Managed IT means an outside team looks after your technology for a monthly fee: answering your staff's questions, keeping computers updated and protected, watching backups, managing accounts and fixing problems, often before you notice them. It replaces surprise repair bills with a predictable cost and a partner who knows your setup.

What's included

Need Microsoft 365 licenses? As a Microsoft CSP reseller, we can supply them on your monthly bill, with setup and support included.

Managed IT plans

Core, Plus and Pro.

Monthly plans priced per user. Start with a free assessment and we'll recommend the plan that fits.

One-time setup fee: one month of your plan (minimum $299). Fixila Enterprise setup fee: per proposal.

Response times are targets for when we start working on your request. Hourly work outside a plan is billed in 15-minute increments after the first hour.

Minimum 2 users on Fixila SB; Fixila Enterprise starts at 5 users, or by proposal. Each user covers up to 2 devices.

Software included in each tier

  • Core: Remote monitoring and management (RMM) agent, managed antivirus and endpoint protection, patch management, remote support tool.
  • Plus: Adds backup software for Microsoft 365 and workstations, email filtering, and the security training platform.
  • Pro: Adds network monitoring and the IT documentation platform.

Not included (billed separately): Microsoft 365 and other software licenses, line-of-business and specialty software, extra security tools beyond the tier, hardware, and projects.

How it works

  1. Free IT assessment

    We see what you have and what needs attention.

  2. Choose a plan

    Core, Plus or Pro, based on your needs.

  3. Onboarding

    Monitoring, documentation and accounts set up.

  4. Support

    Your team gets help by phone, text or email.

Questions people ask

What's the difference between Core, Plus and Pro?

Core covers the essentials: a business-hours helpdesk, 24/7 monitoring and patching, managed antivirus, Microsoft 365 admin and a monthly health report. Plus adds Microsoft 365 and workstation backup, email security, security awareness training, on-site visits and a quarterly business review. Pro adds priority response, after-hours emergency support, vCIO planning, compliance support, network and server monitoring and full documentation.

Is there a long contract?

Plan terms are set out in your proposal before you sign anything.

Do you support Macs?

Yes, Windows and Mac, plus phones and tablets your team uses for work.

Is there a minimum number of users?

Fixila SB plans start at 2 users, and each user covers up to 2 devices. Larger organizations start at 5 users on Fixila Enterprise, or by proposal.

Are Microsoft 365 licenses included?

No. Microsoft 365 and other software licenses, line-of-business software, extra security tools, hardware and projects are billed separately. The tools we use to run your plan are included.

Book a free IT assessment.

We'll look at your devices, network, backups and security, and give you a plain-English list of what matters, with no obligation.

Book a free IT assessmentor call or text (720) 900-1010or email business@getfixila.com