Remote
Help from anywhere, no home visits
$15/month$149/year
Save $31 a year
- Unlimited remote help, all household devices
- Remote security checkup twice a year
- Scam help line
- 15% off remote labor
- Managed antivirus and backup available as add-ons
Fixila Local · Fixila Care
One plan for every device in your home.
Remote help whenever something acts up, regular security checkups, and in-home visits on Plus and Premium. Covers devices bought anywhere.
Online sign-up is coming soon. For now, book a free checkup and we'll set up your plan together.
Fixila Local · Fixila Care plans
Tech support for every device in your home.
Covers devices bought anywhere. Cancel anytime. Senior community residents save 10%.
Essentials
Peace of mind for light users
$19/month$199/year
Save $29 a year
- Unlimited remote help, all household devices
- Security checkup twice a year
- Scam help line
- 15% off repairs
- Free pickup and drop-off
Most popular
Plus
Best for families and seniors
$39/month$399/year
Save $69 a year
- Priority remote help, all devices
- One in-home visit every quarter
- Quarterly security checkup
- Backup monitoring and scam help line
- 20% off repairs
- Free pickup and drop-off
Premium
Hands-off, concierge coverage
$79/month$799/year
Save $149 a year
- Same-day remote help
- One in-home visit every month
- Managed antivirus and backup included
- Monthly security checkup
- 25% off repairs
- Covers one additional household
What's covered
- Computers and laptops, Windows or Mac
- Phones and tablets, iPhone and Android
- Printers, Wi-Fi routers and mesh systems
- Email, accounts, passwords and backups
- Video doorbells, cameras and smart home devices
- Devices bought anywhere, new or old
Visits, discounts and households
What each plan includes beyond remote help.
| Plan | In-home visits included | Extra visits | Repair discount | Add another household |
|---|---|---|---|---|
| Remote | None | Remote only | 15% off remote labor | — |
| Essentials | None | $49 each | 15% off repair labor | $10 a month |
| Plus | 1 every quarter | $39 each | 20% off repair labor | $15 a month |
| Premium | 1 every month | $29 each | 25% off repair labor | One included |
Plan rules, in plain English
- Cancel anytime. Monthly plans stop at the end of the current month.
- Yearly plans are fully refunded within 30 days. After that, they run to the end of the term and don't renew.
- Each included in-home visit is up to 1 hour. Extra time is billed at the member rate.
- Unused visits don't carry over: Plus visits are used within each quarter, Premium visits within each month.
- Reschedule free with 24 hours' notice. A late cancellation or no-show counts as the visit used.
- Members pay no pickup or trip fees anywhere on the Front Range.
Pickup and trip fees for members
What everyone else pays by zone, and what Care members pay.
| Zone | Pickup and drop-off | In-home visit trip fee | Care members |
|---|---|---|---|
| Core metro | Free | None | Free |
| Greater metro | $25 | $50 | Free pickup and no trip fee |
| Front Range | $50 | $75 | Free pickup and no trip fee |
| Extended | $75 | $100 | Half off pickup and trip fee |
| Statewide | Not available | Remote only | Care Remote |
Fixila Care members don't pay pickup or trip fees anywhere on the Front Range.
Seniors save 10%.
10% off any Care plan for anyone 65 or older and for residents of partner senior living communities, monthly or annually. Tell us your birthday when you sign up and we'll apply it automatically.
Anywhere in Colorado
Fixila Care Remote
For homes anywhere in Colorado outside the Front Range, Care Remote gives you unlimited remote help for every device, a remote security checkup twice a year and the scam help line. There are no home visits or pickup.
$15 a month or $149 a year
Questions people ask
How do I start a plan?
Book a free home tech checkup. We'll look at your devices together and set up the plan that fits. Online sign-up is coming soon.
Which plan is right for me?
Essentials suits light users who mostly need remote help and checkups. Plus adds a visit every quarter and is the most popular for families and seniors. Premium is hands-off, with a visit every month and backup and antivirus included.
What does the scam help line do?
If a call, text, email or pop-up looks suspicious, contact us before you do anything. We'll tell you whether it's real and what to do next.
Do I have to sign a long contract?
No. Cancel anytime: monthly plans stop at the end of the current month. Yearly plans are fully refunded within 30 days; after that, they run to the end of the term and don't renew.
Do unused visits carry over?
No. Each included visit is up to 1 hour, Plus visits are used within each quarter and Premium visits within each month. Reschedule free with 24 hours' notice; a late cancellation or no-show counts as the visit used.
Not sure which plan fits?
Start with a free 30-minute checkup in your home or by phone, and we'll recommend a plan only if it makes sense for you.