FAQ
Questions people ask
Straight answers about where we work, what things cost and how it all works. Don't see your question? Call or text (720) 900-1010.
Getting started
Where does Fixila work?
Along Colorado's Front Range, from Cheyenne, Wyoming to Pueblo and Boulder to Colorado Springs, including the whole Denver metro, plus remote support statewide. We're based in Centennial. Anywhere else in Colorado, we help by phone and remote session, including Fixila Care Remote, and business projects are quoted.
How do I get help?
Call or text (720) 900-1010, book online, or send a message from the contact page. Tell us what's going on in your own words.
Do you come to my home?
Yes. We help in your home, by remote session, or with free pickup and drop-off in the core metro. We don't have a walk-in shop yet; Fixila Hub is coming soon.
Who will help me?
A Fixila tech who knows your setup, from start to finish. Fixila is locally owned and led by Kia, a former IT Director with 17+ years in technology.
Prices and plans
Do you give a price before starting?
Always. You get a clear quote before any work starts, and nothing happens until you say yes.
How much does a computer repair cost?
The diagnostic is $49 and is credited toward the repair; it's free for Fixila Care members. The repair price guide lists typical part and labor prices for common repairs.
Is your work guaranteed?
Yes. Repairs and installs come with a 60-day workmanship warranty: if something we did fails within 60 days, we fix it at no labor charge. Parts carry the manufacturer's warranty.
Do you charge for travel?
Pickup and drop-off are free in the core metro, $25 in the greater metro, $50 elsewhere on the Front Range and $75 in the extended zone (Pueblo, Cheyenne, Cañon City, Woodland Park and Estes Park). In-home visits have no trip fee in the core metro, $50 in the greater metro, $75 elsewhere on the Front Range and $100 in the extended zone. Fixila Care members pay no pickup or trip fee anywhere on the Front Range, and half in Pueblo and Cheyenne. The service areas page shows which zone your town is in.
What do Fixila Care plans cost?
Plans start at $15 a month for Care Remote; Essentials is $19, Plus $39 and Premium $79 a month, with savings when you pay yearly. Senior community residents save 10%.
What's the free home tech checkup?
Thirty minutes in your home or by phone. We check your security, backups and Wi-Fi and give you a plain-English list of what matters, with no obligation.
Home tech help
Do you work on Macs and iPhones?
Yes. Windows and Mac computers, iPhone and Android phones, tablets, printers, Wi-Fi, cameras and smart home devices, wherever you bought them.
Can you help my parent?
Yes. We can visit your parent at home, help by phone or remote session, and keep you in the loop when they'd like us to. See tech help for seniors and families.
I think I've been scammed. What should I do?
Call or text (720) 900-1010 right away, and don't give the caller any more information or money. We'll help you secure your accounts and tell you who to contact.
Business
Do you support small businesses?
Yes, through Fixila SB: managed IT, security checkups, Microsoft 365, networks, POS systems and cameras. Start with a free IT assessment.
What does a security checkup cost?
A small business security checkup is $299 for up to 10 devices, with a written report and a prioritized plan.
Do you work with larger organizations?
Yes. Fixila Enterprise and Fixila Consulting handle projects, security testing, co-managed IT and IT leadership, priced by proposal.
Classes and camps
Are the senior classes really free?
Yes. Classes at senior communities and libraries are free.
Can my organization host a class?
Yes. Senior communities, libraries, schools, PTOs, churches and workplaces can request a free class from the Academy page.
What ages are the kids' camps for?
Build-a-PC workshops and STEM tech camps are for ages 9 to 14.
Still have a question?
Call or text, or start with a free 30-minute home tech checkup.