Fixila Consulting · Projects
RMM and helpdesk platforms, deployed and tuned.
Remote monitoring and management and helpdesk platforms set up for IT teams and managed service providers: agents, alerts, patching, automation and ticket workflows.
Fixed-price, quoted after a free scoping call
What is an RMM platform?
A remote monitoring and management (RMM) platform lets an IT team watch, patch and support many devices from one console: health alerts, automated updates, scripts and remote access. Paired with a helpdesk platform for tickets and SLAs, it's how IT teams and managed service providers support users efficiently.
What we deliver
- Platform setup and agent deployment
- Alert thresholds tuned to cut noise
- Patch policies and maintenance windows
- Automation scripts for common tasks
- Helpdesk ticket types, workflows and SLAs
- Reporting dashboards and documentation
Typical timeline
Usually 2 to 6 weeks, depending on device count and integrations.
What you'll provide
- Platform licenses
- Admin access to devices and systems
- Your support processes and SLAs
- A project contact on your team
What you get
- Configured RMM and helpdesk
- Automation and alert policies
- Documentation and admin training
- 30 days of support after go-live
How it works
Scoping call
Free. Goals, environment and constraints.
Statement of work
Fixed price, timeline and deliverables.
Build and test
Configured in stages, tested before go-live.
Train and hand off
Documentation and 30 days of support.
Questions people ask
Which RMM platforms do you work with?
We'll discuss your platform on the scoping call; we provide implementation and configuration services, not licenses.
Can you migrate us between platforms?
Yes, including agents, scripts and documentation where the tools allow it.
Do you set up client billing for MSPs?
We can configure contracts and time tracking in the helpdesk where the platform supports it.
Related services
Schedule a scoping call.
Tell us about your environment and goals, and get a fixed-price statement of work.